Shift: M-F 8am - 4:30pm
Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Patient Registration Representative to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.
The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration. The Patient Registration Representative will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.
In addition to the day to day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.
The successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.
Your day to day role may include:
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
- Interpret physician orders for appropriate testing or admission criteria.
- Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
- Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
- Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
- Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
- Prepare documents for imaging/scanning into electronic patient record.
- Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly
signed and witnessed as required.
- Assemble and disassemble patient charts or departmental documents according to department policy.
- Copying and or faxing documents to ancillary areas or physician offices.
- Maintain inventory control of forms and paper supplies needed in area.
- Assist with all possible account resolutions pertaining to patient balances.
- Perform all other duties and projects as assigned.
- High school diploma or GED required
- At least 1 year of customer service experience
- Computer savvy with experience navigating between multiple systems simultaneously
- Must have MS Office Experience and excellent typing skills
- Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
- Must demonstrate problem-solving abilities and high attention to detail
- Must be able to stand, walk, sit and move freely for extended periods of time
- Must be able to work in a patient care environment with exposure to infection or contagious disease
It would be great if you also have:
- Experience working in a healthcare environment
- Completed a Medical Terminology class
- Certification in healthcare access preferred
R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
- A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
- A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
- A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!