U.S. Cellular Sales Associate

Precision Cellular & Sound
Job Description
The Retail Wireless Sales Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. The retail wireless consultant is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. 

• Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
• Respond to customer inquiries and process customer requests.
• Troubleshoot equipment issues and software issues for customers.
• Update customer account after every customer interaction.
• Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of accessories, and features on a monthly basis while achieving the highest level of customer satisfaction.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, , and promoting the brand inside and outside the store location.
• Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Assist with inventory counts as needed.
• Assist in maintaining store appearance and individual work area according to the store standards.
• Receive and process all payments according to standard procedures.
• Attend all required U.S. Cellular training programs and meetings.
• Assist with all functions within a retail store by complying with U.S. Cellular policies and procedures.
• Assist in other tasks, duties, or projects as assigned by management.


The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.

Qualifications
• High School diploma or state equivalency required.
• 1 year customer-facing experience preferred.
• 1 year retail sales experience preferred.
• 1 year cellular industry experience preferred.
• Strong written and interpersonal communication skills required.
• Must be flexible to work evenings, weekends and holidays as required.
Contact Information