Benefit Advisor-Customer Service

Delta Dental of Wisconsin
Job Description
Grow with US!!  Delta Dental of Wisconsin is growing and expanding the customer service team! This position is responsible for responding to telephone inquiries from policyholders, dental office staff and agents/brokers, and provides claims processing services related to the IAS business unit.  The starting shift is 10:30 am - 7:00 pm,M-F with earlier shifts as they become available.
  • Respond promptly and professionally to inquiries from policy holders, dental office staff and agents/brokers via telephone, email, web chat and mail within established performance standards
  • Process payment information updates to policyholder’s accounts and complete payment transactions
  • Request refunds due and maintain pending file utilizing follow up and collection procedures
  • Process adjustments to paid claims
  • Manage coordination of benefit process
  • Manage correspondence, which may involve research and documentation of resolution
  • Process pended claims according to processing policies or individual contracts
  • Participate in team meetings
  • Assist with special projects as needed
Contact Information