Collections Representatives

Flex-Staff, Inc.
Job Description

Elevate your customer service skill set as a Collections Representative for a leading financial institution!

Job duties include:

  • Contacting customers over the phone to resolve issues on delinquent loans
  • Handling incoming calls from colleagues or account holders
  • Documenting conversations and account changes in computer system
  • Meeting department goals for delinquency resolution
  • Submitting referrals to appropriate departments in order to resolve issues such as misapplied payments, escrow inquiries, etc.

This  position will work Monday- Friday; 4 days per week from 8am-5pm and 1 day per week from 11am-8pm. Will also work every other Saturday from 8am-1pm (which could fluctuate to be as little as 1 Saturday/month at times). This job is expected to last until December 31, 2019 with potential for extension. Pay is $14.50-15/hour.

Requirements:

  • Must be comfortable working with customers over the phone
  • Previous customer service experience
  • Ability to work on the computer and learn new programs

Apply on our website at www.flexstaff.com and/or email your resume to stevenspoint@flexstaff.com.

Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities

Contact Information