Customer Consulting & Support Representative

Posted: 10/08/2021

Position: Customer Consulting & Support Representative
Location: Stevens Point, WI - Corporate Office

Based on position requirements remote work and/or flexible work schedules may be available

Start Date: January 3, 2022

Starting Salary: $34,548.00 - $37,439.00

When we say our commitment to a better experience extends well beyond our software, we mean it. Customer Consulting & Support's influence not only contributes to customer satisfaction and retention; it plays a significant role in determining how we are perceived by those who have not yet purchased Skyward. 

As a Consulting & Support Representative, you'll work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers. 
This is not a typical customer service/call center position. Consultants work one-on-one with customers while collaborating with their team to provide training and solutions for our customers. 

This position is full-time and will be based at our Corporate Office in Stevens Point, WI. 

 Responsibilities:

  • Serve as the front line in our mission to provide the best possible experience for our customers
  • Develop personalized implementation plans for new customers and contributing to the ongoing success of current customers 
  • Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions
  • Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality
  • Design and formulate appropriate solutions, direct system set-up, and recommend procedures
 Requirements:
  • Bachelor, Associate degree, Military service, or applicable experience preferred. 
  • Proficient in Microsoft Office
  • Must have a strong work ethic and be able to work in both team and solo environments
  • Travel up to 25% of the time is required
  • Start date is January 3, 2022
To see complete job description & to apply visit www.skyward.com/careers.
 
A better working experience starts here!