Customer Service Representative / Office Professional - Plover, WI

Boston FAM | Furniture & ApplianceMart, Ashley HomeStore and MattressMart
Job Description
Join one of the leading retailers of furniture and appliances and start your road to SUCCESS!
Position Description:
  • Discuss with customers by telephone or in person to provide information about products, take and enter orders, cancel orders, and obtain details of complaints
  • Check to ensure that appropriate changes are made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and record keeping
  • Careful attention to detail and thorough in completing tasks
  • Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job
  • Using computers and computer systems to enter data and process information
  • Heath insurance
  • Vision and dental insurance
  • 401K matching
  • Paid vacation
  • Long and short term disability insurance
  • Ownership Thinking company that shares profits with their employees
  • Ability and the willingness to work retail hours; including evenings, weekends, and some holidays
  • Preferred but not required; 1-2 years retail experience and/or customer service experience
Our Expectations:
  • Display honesty and integrity at all times
  • Demonstrate energy and enthusiasm
  • The desire to be part of a fun and competitive environment
How to Apply:  
About Boston Inc., dba Furniture and ApplianceMart and Ashley HomeStores:
The story of Furniture and ApplianceMart begins in October 1969.  Our founder, Vince Fonti Sr., then 33 years old, and his business partner Pete Gambino left their current jobs to go into business for themselves and with that decision, ApplianceMart in Madison was born!  The initial investment was a modest $5000, which bought them a ten thousand square foot building that used to be a Red Owl grocery store, and the permit to do business.  The odds were against them, but not only did Vince and Pete make it work, they made it prosper!  Their two man show quickly grew into a successful business in Madison.  In 1978 they moved into a bigger building on E. Washington St. to keep up with growing demand.  Finally they were able to purchase a U Haul to use for deliveries, and hire a few helping hands.  In 1983, Vince made the decision to move the company to Stevens Point, and by April the store on Church St. was up and running.  The rest, as they say, is history.
Today, the company is run by the second generation Fonti family.  Bill, Joe and Vinnie Jr. share Vince’s spirit of exceeding even their own expectations of customer service, and overall shopping experience.  Furniture and ApplianceMart now has 11 locations, in Stevens Point, Plover, Madison East, Madison West, Wausau, Rhinelander, Wisconsin Rapids, Appleton, Green Bay, Oshkosh, and Marshfield and over 350 employees.  To this day, the brothers have never lost sight of what convinced Vince Sr. to go into business in the first place, provide the best shopping experience in Wisconsin, period.  We pride ourselves on having the best selection of furniture, mattresses, home appliances and HDTVs in all of WI. 
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