Customer Success Representative

Posted: 06/07/2022

Position: Customer Success Representative 

Location: Stevens Point, WI - Corporate Office or Remote opportunities based on location 

When we say our commitment to a better experience extends well beyond our software, we mean it. Customer Success Representative's influence not only contributes to customer satisfaction and retention; it plays a significant role in determining how we are perceived by those who have not yet purchased Skyward.   

As a Customer Success Representative, you'll work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.   

This is not a typical customer service/call center position. Representatives work one-on-one with customers while collaborating with their team to provide training and solutions for our customers.   

This position is full-time and will be based at our Corporate Office in Stevens Point, WI.  Remote opportunities are available based on your location. 

Responsibilities: 

  • Serve as the front line in our mission to provide the best possible experience for our customers 
  • Develop personalized implementation plans for new customers and contributing to the ongoing success of current customers 
  • Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions 
  • Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality 
  • Design and formulate appropriate solutions, direct system set-up, and recommend procedures 

Requirements: 

  • Bachelor, Associate degree, Military service, or applicable experience preferred.   
  • Proficient in Microsoft Office 
  • Must have a strong work ethic and be able to work in both team and solo environments 
  • Travel up to 25% of the time is required 

Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You will learn more about our culture, expectation, and even the day-to-day mission of the department you're applying for. 

A better working experience starts here!