Technical Support Representative

Renaissance Learning Inc
Job Description

Renaissance is the leader in K-12 learning analytics--enabling teachers, curriculum creators, and educators to drive to drive phenomenal student growth. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters--creating energizing learning experiences in the classroom. We offer competitive compensation, enviable benefits, and smart, friendly co-workers—all in a relaxed, fun atmosphere where you'll have the opportunity to excel each day.

Renaissance is seeking a highly motivated, technically oriented problem solver to troubleshoot customer inquiries.

The Technical Support team provides accurate and responsive service and support to Renaissance's current and potential customers with computer or technical questions relating to product use. The representatives enjoy a fast-paced, phone and chat intensive environment. This position is located at the Company's corporate headquarters in beautiful Wisconsin Rapids, Wisconsin. The hours of the position are 10:30 am to 7:00 pm, Monday through Friday. Earlier shifts may be available with additional seniority.

The successful candidate is someone who possesses effective written and oral communication skills, strong customer service and computer knowledge, as well as excellent organizational skills and the ability to handle multiple tasks. Fluency in Spanish is a plus!

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