Appointment Coordinator

Stevens Point Orthopedics is looking for an Appointment Coordinator to join our team. Upon hire, you would experience a work environment where compassion and expertise come together to provide the highest standard of quality healthcare! Our clinic offers a newly remodeled workspace with a superb work environment. The SPO motto—World Class Treatment…Hometown Care—resonates throughout the walls as patients and staff alike are treated like family. In addition to the fun-spirited and accepting environment, you would also receive a full benefits package that would include paid time off, health, dental, vision, short- and long-term disability, life insurance and a generous 401K package. We’d love for you to join our team and provide our patients and the community with outstanding healthcare.
 
Job Title: Appointment Coordinator
Scheduled Weekly Hours: 35 - 40
Employee Type: Regular
Location: Stevens Point
Work Shift: Mon-Fri; 7:30 am - 5:00 pm
Seniority Level: Entry

Job Summary
The Appointment Coordinator will assist Stevens Point Orthopedics with all functions necessary to facilitate a friendly, effective and smooth front desk operation in a patient-centered orthopedic practice. The Appointment Coordinator handles phones, patient scheduling, patient registration, eligibility verification, documentation and numerous other administrative tasks. The individual performs in a manner consistent with Stevens Point Orthopedics’ mission, policies, and initiatives while maintaining patient confidentiality at all times.

Essential Job Functions

• Answer phones using a friendly voice and screen/transfer calls.
• Take phone messages from patients, patients’ family members, physical therapy and other physicians. Complete follow-ups in a timely manner.
• Conduct reminder calls for the next day’s appointments.
• Check in patients: verify patient information, collect co-payments, co-insurance and past due amounts, document payments and provide receipt to patients.
• Schedule new/established patients, consultations, x-rays, MRIs and other necessary testing.
• Ensure that the lobby and reception area are clean and orderly at the beginning of every shift.
• Maintain a professional environment.
• Uphold confidentiality and HIPAA compliance at all times and report violations to the Privacy Officer.

• High school diploma or equivalent required. Completion of a 2-year college degree or equivalent certification in medical office administration preferred.
• Minimum of 2 years’ experience working at a front desk position in a physician practice or equivalent experience and education.
• Significant experience using phones and medical practice management software in a medical office.

• Knowledge of medical office procedures and basic medical terminology
• Basic clerical, computer and office automation skills
• Cheerful, pleasant communication style and phone manners
• Strong interpersonal skills and ability to work in a team environment
• Strong organization skills for completing numerous tasks
• Collaborative work habits and cheerfulness in responding to patients and when referring physicians, pharmacies and all other persons needing assistance
• Ability to maintain confidentiality of all personnel, financial, clinical and business practice information according to office policies and relevant laws, rules and regulations