Help Desk Technician - Managed Services

Posted: 06/29/2020

Wildcard Corp. is looking to add a Help Desk Technician to our team! This position is customer support focused with daily interaction. The ideal candidate would like working with people, excellent communication skills are a must! You need to understand their problems and help them work to a resolution. Depending on your skill set you might be a great fit for our Help Desk Technician position.

Our Help Desk Technicians are exposed to technology at its very core. We use technology to provide creative solutions to fit our customers needs, we use what is in their best interest not ours. Providing support to our customers and staff on a daily basis as part of a true 24 hour a day support group allows us to make sure each of our Help Desk Technicians can be prepared for the challenges they will encounter!

Here at Wildcard, innovation and problem-solving is at the core of what we do. A prime candidate would be a motivated, self-starter who is ready to learn, take on new challenges, and can effectively collaborate on team projects.  

If this position sounds like a good fit for you, apply today!

Learn more about Wildcard Corp. at www.wildcardcorp.com. This position is only available at our Stevens Point office.

Duties:
Help Desk Technician - Managed Services

  • Uses problem solving process to resolve customer issues
  • Manages support tickets for clients
  • Data Entry into support systems
  • Gather site requirements
  • Gather technical requirements
  • Provide customer updates via ticket system, email, and phone calls
  • Provide updates to user accounts and workstations 
  • Document solutions and procedures
  • Monitor and respond to alerts
  • Conduct warranty returns on Company equipment
  • Must be able to lift 25 pounds
  • Must be able to climb a ladder carrying equipment (1-15lbs)
  • Must be able to sit or stand for over an hour without issues
  • Keep support team up to date on issues
  • Documentation of procedures for users
  • Update Knowledge base articles in Dashboard system
  • Works under immediate supervision
  • Participate in 24 hour/7 day a week rotating customer support schedule
Requirements:
  • Must be a US citizen
  • Must have either an Associate's Degree in Computer Information Services, Network Services, or 2 years of relevant experience in an I.T. position
  • Must have experience working with information technology
  • ITIL Foundations certification preferred 
  • Excellent phone skills required
  • Excellent written and verbal communication skills 
  • Must be able to type 50-60 words per minute
  • Must be able to work at our Stevens Point offices
  • Must be able to pass a background check
Benefits 
  • Competitive compensation
  • Healthcare with Dental
  • Paid vacation
  • Paid sick days
  • Paid holidays 
  • Relocation assistance available
If you are interested in this position please prepare and send a pdf cover letter and resume to hr.office@wildcardcorp.com. In the letter please tell us about yourself, what kind of background you come from, why you are interested in this opportunity, and why you believe you would make a good fit. The subject line should read Help Desk Technician 2020.

Wildcard Corp. is an Equal Opportunity/Affirmative Action employer. The policy of Wildcard Corp. is to fully comply with applicable federal, state and local laws, rules and regulations in regards to non-discrimination in the workplace.  It shall be the policy of Wildcard Corp. to not discriminate due to race, color, religion, sex, sexual preference, national origin, disability, age, military status, or veteran status.

Principals only, staffing agencies do not contact.
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