Hospitality Systems Admin

Posted: 12/09/2021

If you are looking for a position that combines your IT expertise and your passion for customer service, we would love to hear from you!
 
What You'll Do

  • Troubleshoot, diagnose, repair, and provide IT support for SentryWorld staff and guests and assist with operating systems updates and upgrades.
  • Identify, interpret and evaluate information for system and network requirements.
  • Ensure computer and network operations are monitored, recovery functions are performed, maintained, and completed on a consistent basis.
  • Respond courteously and efficiently to queries and problems from guests and systems users while acting as a liaison between SentryWorld guests and associates.
  • Identify and correct all LAN and WAN issues.
  • Collaborate with Sentry’s corporate IT team to ensure technology systems are available 24 hours each day.
  • Maintain relationships with various IT vendors to ensure effective and efficient technology products and services are provided, maintained and restored as needed.
  • Receive, configure, install and support computer hardware, TV, phone, and peripherals in a networked environment.
  • Assist with other job-related duties and projects as assigned.
 
What it Takes
  • Associates Degree or equivalent work experience; degree in Computer Science, Information Systems or other related field preferred
  • Minimum of 3 years related work experience with previous hospitality experience beneficial
  • Experience with administration of and experience with:
    • Hospitality applications (POS, PMS) and PCI compliance
    • Microsoft Products
    • DHCP, DNS and IP protocols
    • Cisco, HP, Lenovo, and VMware
    • ITIL V4 experience/certification a plus
  • Strong guest service and communication skills with the ability to maintain confidential/sensitive information
  • Excellent analytical and critical thinking skills to enhance processes and improve service provided to guests
  • Organized and results driven with ability to prioritize and work effectively and efficiently in order to meet tight deadlines
  • Ability to work non-standard hours including nights, weekends and holidays as needed and participate in a rotating on-call schedule
 
What You'll Receive
We strive to provide exceptional experiences for our guests, and we want to provide you with a similar experience.  We hope that this is a place where you can start or build your career in the hospitality industry. As a member of our team, you may be eligible to enjoy our rewarding benefits and perks including:
  • Competitive Compensation to reward you for your hard work every day
  • Eligibility for a Quarterly Performance Bonus
  • Generous Holiday Pay, Paid-Time Off and Floating Holidays for you to enjoy time “out of the office”
  • Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle
  • 401 (K) match after 1 year of service to help fund your future
  • Employee Discounted Shift Meals and Golf
  • Free Wellness Center Membership