IT HelpDesk Technician

Paradise Solutions Inc
Job Description
HOURS/WEEK: 40
STARTING SALARY: Apply for more info
LOCATION: Stevens Point, WI and Central WI
HOW TO APPLY: Send resume & cover letter to hr@psolit.com
JOB DESCRIPTION: PSOL is a successful information technology consulting firm located in Stevens Point, WI. We are looking for a Helpdesk Support Technician to help out with our day to day IT needs. This is a great opportunity for someone to gain real world experience in a fast paced, tech heavy environment. Primary responsibilities will include setting up new employees, answering HelpDesk support calls, installing hardware, troubleshooting basic user issues, documentation and assisting with larger IT projects as needed. This position will also have exposure to virtualization, VoIP, and MUCH MORE. The ideal candidate will possess troubleshooting skills and a desire to learn new technologies and procedures. The overall nature and scope of the position could potentially evolve as the candidates skills expand, leading to additional responsibilities and a deeper role within our company. We offer an excellent employment package of competitive salary, benefits, and an ideal work environment. This is an excellent opportunity to join an energetic, fun, and stable growing company.
Summary of Primary Duties and Responsibilities: - Remotely troubleshooting hardware/software and end user accounts via inbound telephone calls and remote desktop in a HelpDesk environment - Generating, documenting, and referencing trouble tickets using a ticketing system for every inbound call made into the HelpDesk area for further troubleshooting procedures - Escalating trouble tickets to higher technical support tier levels to resolve more complex customers hardware and software issues - Monitor issue resolutions - User account creation and administration including user access issues - Provide general IT assistance - Point of contact for status updates (issues/requests) - Documentation creation - Basic PC repair and user workstation service & maintenance - Assist users with cell phone support including phone swaps and email setup - Create new user accounts in Exchange & Active Directory including account changes - Set up printers and other basic hardware installations - Hardware inventory & asset tracking - Assist Systems Admin & Director of IT with larger IT projects Requirements - Must be a team player - Eagerness to learn - Ability to work in a fast paced and rapidly changing environment - Strong Customer Service skills - Strong written & verbal skills - Excellent communication skills - Ability to multi-task - Strong organizational skills - Detail & task oriented - Technical support (or customer support) experience - A knack for troubleshooting basic IT issues - Working knowledge of Windows 7, Windows XP and MS Office 2003/2007 - Familiarity with troubleshooting and installing printers and computer hardware - Basic experience with Windows Server technologies - Understanding of basic networking concepts - Active Directory experience - Microsoft Exchange Experience - Familiarity with IBM & HP Server Hardware - Understanding of basic firewall & security concepts.
Work Conditions - Sitting for extended periods of time. - Ability and willingness to lift objects over 50 lbs - Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components. - Occasional installation and inspection of cables in floors and ceilings. - Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals.
Please read the qualifications for this position carefully. The successful applicant will have to get up to speed quickly and therefore, we will only consider those who meet all the criteria listed above.
Please note that we will review your application and only those candidates selected for further consideration will be contacted directly.
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