Field Service Technician

Star Business Machines Inc
Job Description
STAR BUSINESS MACHINES is seeking a hands-on, hard working, and customer focused individual with with strong electro-mechanical aptitude and exceptional trouble shooting skills to join our team as a Field Service Technician.
You will work remotely from our office and on-site to ensure long-term customer satisfaction through regular maintenance of our product offerings.

STAR BUSINESS MACHINES is a locally owned and operated, high-quality business equipment supplier and service provider, located in Stevens Point, Wisconsin. We specialize in providing area businesses with equipment service and support through a host of solutions to fit various customer needs.

We offer advanced technology and excellent service for several makes of business equipment, including: copiers and multi-function machines, printers, cash registers, point of sale systems, time clocks, CCTV systems, paper handling equipment and more.

Why work as a Field Service Technician at Star?

World-class Technology Solutions: You will be diagnosing and troubleshooting some of best equipment on the market

Challenging Environment: Expand your technical skills as you experience a variety of equipment issues everyday

Make a Difference: Ensure the success of our many area companies

Tools and Training: On-going company provided training and technical certifications

Local Ownership: Contribute to the growth of a growing, local company

“Career-job”: Endless long-term opportunities for personal and professional growth

Industry experience servicing copiers/office equipment and cash registers/point-of-sale systems a PLUS!

Our ideal candidate will be:

Honest & Maintain Integrity

Customer-Focused

Self-sufficient

Shift: First, Monday-Friday

Job Type: Full-time, Regular Hire

Pay Range: Compensation based on experience; a good technician with our company will quickly earn above the national average

Hours: 40

Responsibilities:

Receive, prioritize, and accurately close service calls in a timely fashion

Accurately set-up, install, troubleshoot, repair and modify office equipment to optimal condition within published electrical, mechanical, and print machine specifications

Program, install, troubleshoot, and support point of sale systems

Verify and update firmware and software

Provide preventative maintenance and networking support as needed

Manage and maintain accurate parts and supply order and inventory, and work with office and various vendors to track orders to minimize customer machine downtime

Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unnecessary parts or wasting time

Develop and maintain good customer relations with existing and new customers

Maintain calm demeanor while discussing situations with customers and listen to all necessary and pertinent facts, prior to offering a solution

Complete required administration procedures and data collection, completing all paperwork neatly, accurately, and on time

Communicate equipment problems and solutions to fellow technicians and management

Work with all co-workers as necessary to facilitate a solution for customer issues and seek guidance on all customer equipment, maintenance contracts, leases, and other daily situations that may arise

Properly maintain ownership of tools, laptop, service vehicles, multi-meter, and other equipment as assigned

Learn and maintain knowledge of industry and product offerings, through online training, manuals, and off-site training opportunities and continue advancement in training as technology advances or changes

Apply skills and knowledge to recognize equipment hardware and software upgrade opportunities to contribute to company revenue

Present a positive image on the job and in the community through proper attire, communication skills, and personal grooming

Maintain availability for additional projects or after-hours support calls as required, after probationary period

On Each Service Call You Will:

Maintain consistency on every service call to provide all customers with upmost care

Offer exceptional customer service

Troubleshoot through logical step-by-step process of elimination to properly address and fix issues

Thoroughly clean machine

Verify and update firmware and software

Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unneccesary parts or wasting time

Skills & Qualifications:

Ability to lift, bend, climb, crouch, stand for long periods of time, position self around equipment, pull and push heavy machines, & transport items to and from vehicles and buildings

Exceptional mechanical comprehension

Demonstrate willingness to learn and capacity to be trained

Self-sufficiency as it relates to constant refining of interpersonal and technical skills

Ability to adapt to stress and customer equipment challenges and multi-task with minimal direction

Strong customer service and communication skills with attention to detail

Self-motivated

Ability to retain product knowledge

Excellent time management skills

Valid driver's license & clean driving record

Maintain excellent attendance and punctuality

Ability to speak effectively before customers

Goal-oriented

Organized

Maintain integrity and honesty at all times

Computer literate

Able to read and follow a map

Read and interpret machine specifications guides

Background in field sales or field technician experience with knowledge in office equipment, IT, point of sale systems, and CCTV systems a plus

Additional Information: We equip our Field Service Technicians with paid training, tools for success, company vehicles, laptop, & paid holiday and vacation time after one year. Bonus and other benefit opportunities after probationary period to be discussed at interview. Pay is based on experience.

Education and/or Experience: Certificate, associate's degree, or bachelor's degree in electronics/electo-mechanics field or equivalent background, with at least 2 years of field service experience, or equivalent combination of education and experience.











 
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