You will work remotely from our office and on-site to ensure long-term customer satisfaction through regular maintenance of our product offerings.
STAR BUSINESS MACHINES is a locally owned and operated, high-quality business equipment supplier and service provider, located in Stevens Point, Wisconsin. We specialize in providing area businesses with equipment service and support through a host of solutions to fit various customer needs.
We offer advanced technology and excellent service for several makes of business equipment, including: copiers and multi-function machines, printers, cash registers, point of sale systems, time clocks, CCTV systems, paper handling equipment and more.
Why work as a Field Service Technician at Star?
World-class Technology Solutions: You will be diagnosing and troubleshooting some of best equipment on the market
Challenging Environment: Expand your technical skills as you experience a variety of equipment issues everyday
Make a Difference: Ensure the success of our many area companies
Tools and Training: On-going company provided training and technical certifications
Local Ownership: Contribute to the growth of a growing, local company
“Career-job”: Endless long-term opportunities for personal and professional growth
Industry experience servicing copiers/office equipment and cash registers/point-of-sale systems a PLUS!
Our ideal candidate will be:
Honest & Maintain Integrity
Shift: First, Monday-Friday
Job Type: Full-time, Regular Hire
Pay Range: Compensation based on experience; a good technician with our company will quickly earn above the national average
Receive, prioritize, and accurately close service calls in a timely fashion
Accurately set-up, install, troubleshoot, repair and modify office equipment to optimal condition within published electrical, mechanical, and print machine specifications
Program, install, troubleshoot, and support point of sale systems
Verify and update firmware and software
Provide preventative maintenance and networking support as needed
Manage and maintain accurate parts and supply order and inventory, and work with office and various vendors to track orders to minimize customer machine downtime
Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unnecessary parts or wasting time
Develop and maintain good customer relations with existing and new customers
Maintain calm demeanor while discussing situations with customers and listen to all necessary and pertinent facts, prior to offering a solution
Complete required administration procedures and data collection, completing all paperwork neatly, accurately, and on time
Communicate equipment problems and solutions to fellow technicians and management
Work with all co-workers as necessary to facilitate a solution for customer issues and seek guidance on all customer equipment, maintenance contracts, leases, and other daily situations that may arise
Properly maintain ownership of tools, laptop, service vehicles, multi-meter, and other equipment as assigned
Learn and maintain knowledge of industry and product offerings, through online training, manuals, and off-site training opportunities and continue advancement in training as technology advances or changes
Apply skills and knowledge to recognize equipment hardware and software upgrade opportunities to contribute to company revenue
Present a positive image on the job and in the community through proper attire, communication skills, and personal grooming
Maintain availability for additional projects or after-hours support calls as required, after probationary period
On Each Service Call You Will:
Maintain consistency on every service call to provide all customers with upmost care
Offer exceptional customer service
Troubleshoot through logical step-by-step process of elimination to properly address and fix issues
Thoroughly clean machine
Verify and update firmware and software
Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unneccesary parts or wasting time
Skills & Qualifications:
Ability to lift, bend, climb, crouch, stand for long periods of time, position self around equipment, pull and push heavy machines, & transport items to and from vehicles and buildings
Exceptional mechanical comprehension
Demonstrate willingness to learn and capacity to be trained
Self-sufficiency as it relates to constant refining of interpersonal and technical skills
Ability to adapt to stress and customer equipment challenges and multi-task with minimal direction
Strong customer service and communication skills with attention to detail
Ability to retain product knowledge
Excellent time management skills
Valid driver's license & clean driving record
Maintain excellent attendance and punctuality
Ability to speak effectively before customers
Maintain integrity and honesty at all times
Able to read and follow a map
Read and interpret machine specifications guides
Background in field sales or field technician experience with knowledge in office equipment, IT, point of sale systems, and CCTV systems a plus
Additional Information: We equip our Field Service Technicians with paid training, tools for success, company vehicles, laptop, & paid holiday and vacation time after one year. Bonus and other benefit opportunities after probationary period to be discussed at interview. Pay is based on experience.
Education and/or Experience: Certificate, associate's degree, or bachelor's degree in electronics/electo-mechanics field or equivalent background, with at least 2 years of field service experience, or equivalent combination of education and experience.