Field Service Technician

Posted: 07/05/2020

STAR BUSINESS MACHINES is seeking a hands-on, hard working, and customer focused individual with with strong electro-mechanical aptitude and exceptional trouble shooting skills to join our team as a Field Service Technician.

You will work remotely from our office and on-site to ensure long-term customer satisfaction through regular maintenance of our product offerings.

STAR BUSINESS MACHINES is a locally owned and operated, high-quality business equipment supplier and service provider, located in Stevens Point, Wisconsin. We specialize in providing area businesses with equipment service and support through a host of solutions to fit various customer needs.

We offer advanced technology and excellent service for several makes of business equipment, including: copiers and multi-function machines, printers, cash registers, point of sale systems, time clocks, CCTV systems, paper handling equipment and more.

Why work as a Field Service Technician at Star?

  • World-class Technology Solutions: You will be diagnosing and troubleshooting some of best equipment on the market
  • Challenging Environment: Expand your technical skills as you experience a variety of equipment issues everyday
  • Make a Difference: Ensure the success of our many area companies
  • Tools and Training: On-going company provided training and technical certifications
  • Local Ownership: Contribute to the growth of a growing, local company
  • “Career-job”: Endless long-term opportunities for personal and professional growth
  • Industry experience servicing copiers/office equipment and cash registers/point-of-sale systems a PLUS!

Our ideal candidate will be:

  • Honest & Maintain Integrity
  • Customer-Focused
  • Self-sufficient

Shift: First, Monday-Friday
Job Type: Full-time, Regular Hire
Pay Range: Compensation based on experience; a good technician with our company will quickly earn above the national average
Hours: 35-40
 

Responsibilities:

  • Receive, prioritize, and accurately close service calls in a timely fashion
  • Accurately set-up, install, troubleshoot, repair and modify office equipment to optimal condition within published electrical, mechanical, and print machine specifications
  • Program, install, troubleshoot, and support point of sale systems
  • Verify and update firmware and software
  • Provide preventative maintenance and networking support as needed
  • Manage and maintain accurate parts and supply order and inventory, and work with office and various vendors to track orders to minimize customer machine downtime
  • Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unnecessary parts or wasting time
  • Develop and maintain good customer relations with existing and new customers
  • Maintain calm demeanor while discussing situations with customers and listen to all necessary and pertinent facts, prior to offering a solution
  • Complete required administration procedures and data collection, completing all paperwork neatly, accurately, and on time
  • Communicate equipment problems and solutions to fellow technicians and management
  • Work with all co-workers as necessary to facilitate a solution for customer issues and seek guidance on all customer equipment, maintenance contracts, leases, and other daily situations that may arise
  • Properly maintain ownership of tools, laptop, service vehicles, multi-meter, and other equipment as assigned
  • Learn and maintain knowledge of industry and product offerings, through online training, manuals, and off-site training opportunities and continue advancement in training as technology advances or changes
  • Apply skills and knowledge to recognize equipment hardware and software upgrade opportunities to contribute to company revenue
  • Present a positive image on the job and in the community through proper attire, communication skills, and personal grooming
  • Maintain availability for additional projects or after-hours support calls as required, after probationary period

On Each Service Call You Will:

  • Maintain consistency on every service call to provide all customers with upmost care
  • Offer exceptional customer service
  • Troubleshoot through logical step-by-step process of elimination to properly address and fix issues
  • Thoroughly clean machine
  • Verify and update firmware and software
  • Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unneccesary parts or wasting time

Skills & Qualifications:

  • Ability to lift, bend, climb, crouch, stand for long periods of time, position self around equipment, pull and push heavy machines, & transport items to and from vehicles and buildings
  • Exceptional mechanical comprehension
  • Demonstrate willingness to learn and capacity to be trained
  • Self-sufficiency as it relates to constant refining of interpersonal and technical skills
  • Ability to adapt to stress and customer equipment challenges and multi-task with minimal direction
  • Strong customer service and communication skills with attention to detail
  • Self-motivated
  • Ability to retain product knowledge
  • Excellent time management skills
  • Valid driver's license & clean driving record
  • Maintain excellent attendance and punctuality
  • Ability to speak effectively before customers
  • Goal-oriented
  • Organized
  • Maintain integrity and honesty at all times
  • Computer literate
  • Able to read and follow a map
  • Read and interpret machine specifications guides
  • Background in field sales or field technician experience with knowledge in office equipment, IT, point of sale systems, and CCTV systems a plus

Additional Information: We equip our Field Service Technicians with paid training, tools for success, company vehicles, laptop, & paid holiday and vacation time after one year. Bonus and other benefit opportunities after probationary period to be discussed at interview. Pay is based on experience.

Education and/or Experience: Certificate, associate's degree, or bachelor's degree in electronics/electo-mechanics field or equivalent background, with at least 2 years of field service experience, or equivalent combination of education and experience. IT experience highly preferred.  A+ Certification highly preferred.