Field Service Technician

Job description

STAR BUSINESS MACHINES is seeking a hands-on, hard working, and customer focused individual with with strong electro-mechanical aptitude and exceptional trouble shooting skills to join our team as a Field Service Technician.

You will work remotely from our office and on-site to ensure long-term customer satisfaction through regular maintenance of our product offerings.

STAR BUSINESS MACHINES is a locally owned and operated, high-quality business equipment supplier and service provider, located in Stevens Point, Wisconsin. We specialize in providing area businesses with equipment service and support through a host of solutions to fit various customer needs.

We offer advanced technology and excellent service for several makes of business equipment, including: copiers and multi-function machines, printers, cash registers, point of sale systems, time clocks, CCTV systems, paper handling equipment and more.

Why work as a Field Service Technician at Star?

World-class Technology Solutions: You will be diagnosing and troubleshooting some of best equipment on the market

Challenging Environment: Expand your technical skills as you experience a variety of equipment issues everyday

Make a Difference: Ensure the success of our many area companies

Tools and Training: On-going company provided training and technical certifications

Local Ownership: Contribute to the growth of a growing, local company

"Career-job": Endless long-term opportunities for personal and professional growth

Industry experience servicing copiers/office equipment and cash registers/point-of-sale systems a PLUS!

Our ideal candidate will be:

• Honest & Maintain Integrity
• Customer-Focused
• Self-sufficient

Shift: First, Monday-Friday

Job Type: Full-time, Regular Hire

Pay Range: Compensation based on experience; a good technician with our company will quickly earn above the national average

Hours: 35-40

Responsibilities:

• Receive, prioritize, and accurately close service calls in a timely fashion
• Accurately set-up, install, troubleshoot, repair and modify office equipment to optimal condition within published electrical, mechanical, and print machine specifications
• Program, install, troubleshoot, and support point of sale systems
• Verify and update firmware and software
• Provide preventative maintenance and networking support as needed
• Manage and maintain accurate parts and supply order and inventory, and work with office and various vendors to track orders to minimize customer machine downtime
• Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unnecessary parts or wasting time
• Develop and maintain good customer relations with existing and new customers
• Maintain calm demeanor while discussing situations with customers and listen to all necessary and pertinent facts, prior to offering a solution
• Complete required administration procedures and data collection, completing all paperwork neatly, accurately, and on time
• Communicate equipment problems and solutions to fellow technicians and management
• Work with all co-workers as necessary to facilitate a solution for customer issues and seek guidance on all customer equipment, maintenance contracts, leases, and other daily situations that may arise
• Properly maintain ownership of tools, laptop, service vehicles, multi-meter, and other equipment as assigned
• Learn and maintain knowledge of industry and product offerings, through online training, manuals, and off-site training opportunities and continue advancement in training as technology advances or changes
• Apply skills and knowledge to recognize equipment hardware and software upgrade opportunities to contribute to company revenue
• Present a positive image on the job and in the community through proper attire, communication skills, and personal grooming
• Maintain availability for additional projects or after-hours support calls as required, after probationary period

• Maintain consistency on every service call to provide all customers with upmost care
• Offer exceptional customer service
• Troubleshoot through logical step-by-step process of elimination to properly address and fix issues
• Thoroughly clean machine
• Verify and update firmware and software
• Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unneccesary parts or wasting time

Skills & Qualifications:

• Ability to lift, bend, climb, crouch, stand for long periods of time, position self around equipment, pull and push heavy machines, & transport items to and from vehicles and buildings
• Exceptional mechanical comprehension
• Demonstrate willingness to learn and capacity to be trained
• Self-sufficiency as it relates to constant refining of interpersonal and technical skills
• Ability to adapt to stress and customer equipment challenges and multi-task with minimal direction
• Strong customer service and communication skills with attention to detail
• Self-motivated
• Ability to retain product knowledge
• Excellent time management skills
• Valid driver's license & clean driving record
• Maintain excellent attendance and punctuality
• Ability to speak effectively before customers
• Goal-oriented
• Organized
• Maintain integrity and honesty at all times
• Computer literate
• Able to read and follow a map
• Read and interpret machine specifications guides
• Background in field sales or field technician experience with knowledge in office equipment, point of sale systems, and CCTV systems a plus. IT experience required; A+ Certification preferred.

Education and/or Experience: Certificate, associate's degree, or bachelor's degree in electronics/electo-mechanics field or equivalent background, with at least 2 years of field service experience, or equivalent combination of education and experience.

Benefits: Paid Training and company provided tools, usage of company vehicles, uniforms, laptop, monthly cellphone stipend, paid holidays, paid vacation after 1 year, flexible time off, sales and other bonus opportunities, and health insurance options.

Job Type: Full-time

Pay: $14.00 - $25.00 per hour