Technical Writer

Posted: 08/03/2022

Content Management Department: Technical Writer?
Corporate Office, Stevens Point, WI?
Starting Salary: $36,566.40 - $42,182.40 
?Software Technical Writer develops content information on Skyward data systems, software usage, and processes. Content created is incorporated into the content management system available for product support by end users (customers), Skyward support staff, and software training. Content is developed through cooperation with product owners, development scrum teams, training team, customer service, and end users.? 
Researches, writes, and maintains content while working within department standards and guidelines. Ensures that increase the quality and usability of assigned product content deliverable. Where appropriate, provides input on the usability of the product.?? 
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Key attributes of a Technical Writer include:
*Excellent writing skills, with knowledge of and adherence to standard software document styles? 
*Understands the Darwin Information Typing Architecture (DITA) and the corporate information model for developing content and uses that understanding to produce effective user-centered content? 
*Appropriate interpersonal skills to be able to work well within a team environment? 
*Accuracy in work habits and data entry? 
*Verbal communication skills to express issues related to completion of project? 
*Demonstrated skills in learning information and procedures quickly? 
 
?Essential Responsibilities
*Develops knowledge of Skyward software functionality? 
*Writes content pieces on software functionality and usage, applying appropriate style and DITA standards? 
*Participates in Content and eLearning team in backlog development and refining, as well as project time estimates? 
*Meets team timelines for development of written content? 
*Immediate supervisor may assign other short-term duties and responsibilities?