CAP Services’ VITA (Volunteer Income Tax Assistance) Program Schedules Tax Preparation with Total No

CAP Services’ VITA program in Portage County is again offering free tax assistance to qualifying low- and moderate income individuals and families. CAP’s trained and certified volunteers will be available to assist those taxpayers whose income falls below 200% of the federal poverty level.
“The tax preparation process will look very different this year due to the COVID-19 pandemic.” says Avery Dorland, Portage Co. Site Coordinator. “We have prepared a method of preparation that will keep our staff, volunteers and clients as safe as possible. We also e-file our returns which allows clients to receive their refund faster. Filing a paper return delays the refund.”
This year will be like no other as CAP Services’ VITA program will operate with a total no-contact procedure using secure lock boxes, telephone interviews, and virtual meetings (if desired by the client). Beginning Monday, January 11, 2021, low-to moderate income individuals and families can call 2-1-1 to determine eligibility and schedule an appointment with an Intake Specialist to begin the free tax preparation process.
As always, households that do not qualify for our program may choose to file their simple return online free of charge at
It’s also not too late to give back to your community by assisting with the tax preparation process. The VITA program provides volunteers with a short-term opportunity to make a large-scale impact. No previous experience is needed and there are many ways to assist! CAP will provide in-person and online training, free of charge, to all interested volunteers. The tax site operates from late January to mid-April. If you are interested in volunteering, please fill out an application at: You may also contact Avery Dorland at 715-498-7613 or
CAP Services’ Volunteer Income Tax Assistance (VITA) is a United Way of Portage County funded program.