Family Health La Clinica Update:

Family Health La Clinica Update:
Our Vision for Healthy Individuals, Strong Families, & Vibrant Communities
A message from Laura Waldvogel, CEO:
Along with you, I too am experiencing a wide range of emotions in response to acts of violence against people of color across our nation. The systemic inequity that has become so apparent contributes to the disparities that we address daily as a community health center. It is our duty to work to improve access to health for all and provide high quality, affordable care so that everyone in our community can succeed and thrive. 

I want to take this opportunity to reaffirm our commitment to our mission to improve the health and wellbeing of all people in the communities we serve. These last few months have placed extraordinary challenges upon all of us. This is a time when we must offer additional care and support to one another and to our patients. We will continue through these difficult times together.

In response to the COVID-19 pandemic, Family Health La Clinica has had to radically change the way we deliver care. As this crisis evolves and affects more people in our communities, the need for our services has never been more critical. We want you all to know that FHLC remains open and ready to provide care, safely.
At this time, we are urging community members not to hold off on important care such as preventative screenings, immunizations, or follow up care. We are reaching out to our patients with chronic conditions to ensure they are not delaying important health care services. Additionally, we are welcoming back all our staff, as some have been on paid leave due to needed restrictions and modifications to our operations.
Please know that patient and staff safety is our top priority. We have added additional infection-control procedures including increased cleaning, enhanced HEPA filters, and added UVC disinfection technology. The following are some additional updates and reminders regarding the services we have available to all who need them:

  • As part of our commitment to the safety of our staff and patients, before entering our clinics we will continue to screen patients for fever and symptoms and ask our staff and patients to wear masks while in the clinic. Dental patients with fevers and or cough and cold symptoms will be asked to reschedule. All patients being seen for COVID-19 testing and/or respiratory symptoms will not be seen inside the clinic but will instead be seen in our mobile clinic onsite in Wautoma.
  • FHLC will restore full hours of operation at all its dental locations and will resume full dental services effective Monday, June 8th. Even before this pandemic, our dental clinics followed very strict hygiene practices. As we resume dental services, we will maintain those practices and follow new CDC guidance for dental clinics. We are taking these additional steps to ensure patient and staff safety. These steps may increase appointment length but are essential safety precautions. 
  • We have telemedicine visits available for primary medical care and behavioral health services. Telehealth services do not cost more than an in-office visit and are covered by most health insurance plans. We have more information about scheduling telehealth visits at Patients can also call us at 1-800-942-5330 for more information on how to set up a MyChart account for access to these services.
  • Our behavioral health therapists and psychiatrists can help IMMEDIATELY with anxiety, depression, and crisis management. We have same-day or next-day appointments available via telehealth or in-person in Wautoma and Friendship.
  • Anyone can call to discuss COVID-19 testing at 1-800-942-5330, even if they do not have symptoms. We can test those who are asymptomatic (without symptoms), but all requests for testing will need to be assessed by calling our clinic. Appointments may take place via telehealth. Patients will be scheduled for drive-up lab services if a provider determines testing is needed. There is no cost to patients for COVID-19 testing. All private insurance plans, Medicaid (BadgerCare), and Medicare are currently waiving patient costs for testing--no copays or deductibles. Testing for uninsured patients is paid for through a federal program.
  • Our COVID-19 Migrant and Seasonal Agriculture Worker (MSAW) project continues. FHLC was awarded a grant through Advancing a Healthier Wisconsin to provide prevention education for MSAW workers and their employers.  We are also able to provide free testing and site assessments. Employers can call 920-787-9450 for any questions they may have. Additionally, we have established a webpage with educational resources and best-practice guidance for workers and employers in both English and Spanish: MSAW employers will also find a webform where they are encouraged to submit a service request for free assistance.
For more information, please visit our website at We are also posting information and updates on our social media channels: Facebook, LinkedIn, Twitter, and Instagram.

  • June 05, 2020