The Portage County Aging & Disability Resource Center (ADRC) is hiring a full-time Administrative Associate I.
What are the primary job duties?
Take incoming calls or in-person visits regarding a wide variety of programs and services. Exercise judgment in determining whether:
- Can handle problem or request for information
- Need to refer call or request to a program director or on-call Information & Assistance Specialist
- If problem or request is not appropriate to ADRC services, refer to another staff person or agency
- Maintain list of phone numbers of other often-requested agencies/services.
Provide general information to visitors/callers re ADRC services:
- Ask appropriate questions to determine area(s) of need
- Explain services, programs, classes and provide literature
- Obtain participant data (address, emergency contact, etc.) for mailing lists and agency computer systems
Reservations, Appointments, and Information:
Take (by phone or in person) reservations for:
- Nutrition Program dining sites maintaining attendance logs, back up registrar.
- Transportation services referrals
- Homestead, Energy Assistance, income tax assistance
- Foot Care Clinic:
- send referral form to participant's physician
- schedule appointments and explain documentation and supplies needed
- send appointment reminder postcard
- foot care filing (both- pull files prior to the appointment and re-file upon completion of the appointment)
- Lincoln Center facilities: schedule rooms for meetings, conferences, etc.
- Lincoln Center classes/activities:
- Complete registration information
- Collect fees
- Maintain records for billing Managed Care Organizations and IRIS Agencies
- ADRC Agency Responsibilities:
- Complete required agency paperwork including, payroll, time logs, and other records required for agency functioning via computer.
- Enter daily receipts in computer system and reconcile cash drawer with reports
- Enter statistics into required databases
Senior Center Activities:
- Lincoln Center facilities:
- Maintain calendar of Lincoln Center classes/activities/meetings per information received
- Notify Facilities crew re room arrangement needs
- Verify monthly Lincoln Center room schedule
- Maintain knowledge of senior center computer program operations
- Coffee Stop:
- Monitor budget, stock supplies and maintain operations
- Work cooperatively with Coffee Stop volunteer
Volunteer Responsibility:
- Act as liaison between volunteers and program managers.
What are the minimum job requirements?
- High school diploma or equivalent.
- Six months work experience in an office setting.
- Experience in customer service preferred.
- Experience with computer programs such as MS Word and Excel.
- Experience in a social or aging services work setting helpful.
Portage County offers an AWESOME benefit package, which includes the following;
- Vacation - available on day one!
- Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
- Health insurance starting at $19.15 a paycheck!
- Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
- Flexible spending account
- Dental insurance
- State of Wisconsin Retirement Plan - County contribution of 6.80%!
- Paid holidays
- Paid sick leave
- Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
- Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
- EAP (Employee Assistance Plan) - paid by the County
- 457(b) Deferred Compensation Plan
TO APPLY: https://www.co.portage.wi.us/
Portage County is an Affirmative Action/Equal Opportunity Employer
