Customer Success Representative

Posted: 08/30/2022

Position: Customer Success Representative
Location: Stevens Point, WI - Corporate Office or Remote opportunities based on location\
?*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WA, WI. No relocation assistance is provided
Start Date: January 30, 2023
Starting Salary Range: $40,000.00 - $42,182.40

When we say our commitment to a better experience extends well beyond our software, we mean it. Customer Success Representative's influence not only contributes to customer satisfaction and retention; it plays a significant role in determining how we are perceived by those who have not yet purchased Skyward.  

As a Customer Success Representative, you'll work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.  

This is not a typical customer service/call center position. Representatives work one-on-one with customers while collaborating with their team to provide training and solutions for our customers.  

This position is full-time and will be based at our Corporate Office in Stevens Point, WI.  

Responsibilities:

  • Serve as the front line in our mission to provide the best possible experience for our customers

  • Develop personalized implementation plans for new customers and contributing to the ongoing success of current customers  

  • Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions

  • Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality

  • Design and formulate appropriate solutions, direct system set-up, and recommend procedures

Requirements:

  • Bachelor, Associate degree, Military service, or applicable experience preferred.  

  • Proficient in Microsoft Office

  • Must have a strong work ethic and be able to work in both team and solo environments

  • Travel up to 25% of the time is required

Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You will learn more about our culture, expectation, and even the day-to-day mission of the department you're applying for.

A better working experience starts here!