Member Services - Member Services Lead Associate

Posted: 11/20/2022

At the Y, we work hard but have fun doing it! The Y is about youth development, healthy living and social responsibility. Employees describe working at the Y as family-friendly, supportive, welcoming, fast-paced, and meaningful. The Y is more than just a job; we are a cause to embrace, designed to serve our community. We are conveniently located within blocks of downtown Stevens Point, UW-Stevens Point, and Mid-State Technical College.
 
POSITION RESPONSIBILITIES
Share your enthusiasm and customer-focused work with our Members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member- focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.
 
Skills
Established history of positive customer service experience. Skilled in use of Microsoft Office. Proactive in seeking answers to member and guest inquiries. Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.
 
Competencies

  • Ability to thrive in a fast paced environment
  • Comfortable managing multiple tasks simultaneously
  • Strong communication skills, with a “listen-first” mentality
  • Willingness to help others – members, guests, and coworkers
 
Certifications
CPR/AED/First Aid certification within 60 days of employment - Class fees and wages during certification are covered!
 
Schedule
40 hours per week, mostly afternoon and evenings, with occasional weekends. Shifts are flexible, with a goal of consistency.
 
Benefits
$10.00-12.00 per hour, depending on experience and qualifications.

Also includes:
  • Fully paid YMCA Family Membership – including discounts on program fees, certification, and on-site childcare rates
  • Ongoing training
  • Free parking
  • Life, Medical, Dental, Disability Insurance
  • Retirement contribution
  • Flexible-Spending Account
  • Generous Paid Time-Off
 
HOW TO APPLY
A fully completed Stevens Point Area YMCA Employment Application is required. Applications are available at the Member Services desk or online at www.spymca.org, JOBS tab