Customer Service Representative

Posted: 11/06/2022

Job Summary

ABR is recruiting 2nd shift Customer Relations Representatives for a local finance company. Customer Relations Representatives are customer-oriented associates acting as a liaison, providing services, information, and resolving any emerging problems that our clients might face with accuracy and efficiency.  Customer Relations Representatives I may also handle additional job duties.

 

Job Duties and Responsibilities

Job Duties and Responsibilities include but are not limited to the following,

 

  • Provide excellent customer service through phone, e-mail, mail, etc. in timely and accurate manner.  This includes greeting and addressing customers in a friendly and respectful way.
  • Responsible for a quota of inbound/outbound calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Keep accurate records of customer interactions
  • Track and follow-up all customer request in a timely manner
  • Handle dissatisfied customer in a polite and professional fashion
  • Maintain broad knowledge of all special programs, and promotions
  • Follow communication procedures, guidelines, and policies within the department as well as the company.
  • Assist customers directly or refer the customers to the appropriate personnel for assistance
  • Meet individual and department set goals
  • Follow communication procedures, guidelines, and policies
  • Handling all accounts up to 120+ days past due using printed call sheets and the dialer system
  • Set up monthly payments including offering and setting up auto-draft payments
  • Recognize and implement Special Programs for customers BEFORE a problem arises
  • Assist in collecting First Payment Defaults and Returned (NSF, etc.) Payments
  • Complete Customer Relations Representative required skills and training
  • Any additional task as requested

 

 

 

Essential Functions

  • Communication Proficiency.
  • Customer/Client Focus.
  • Decision Making.
  • Discretion.
  • Flexibility.
  • Problem Solving/Analysis.
  • Results Driven.
  • Teamwork Orientation.
  • Technical Capacity

 

Required Skills

Education/Experience

  • High school diploma or equivalent; and any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties.

 

Knowledge, Skills and Abilities

  • Strong phone contact handling skills and active listening
  • Ability to work independently and to adapt to a fast-changing environment
  • Proficiency in Microsoft Office including Excel, Word and Access
  • Experience in a telecommunicates environment is preferred but not required
  • Must have attention to detail with an eye for accuracy
  • Requires a flexible schedule that will include weekends

ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, and disability or protected veterans status.