Appointment Coordinator

Why SPO?
Are you an energetic and eager individual looking to join a collaborative team? If so, the Appointment Coordinator position available at Stevens Point Orthopedics (SPO) could be just what you’re looking for! As we continue to grow and expand to serve more patients, we're eager to welcome new members to our team!
 
The SPO motto, “World Class Treatment…Hometown Care,” resonates throughout our walls as our entire team is committed to helping the central Wisconsin community get back to doing the things they love with modern technology and authentic compassion. Upon hire, you will experience the same environment where empathy and expertise come together to provide the highest standard of quality healthcare.
 
If you share a similar goal, we’d love for you to join us and become part of the team that provides outstanding healthcare to our patients and community. You too can live, work, and play in charming central Wisconsin!
 
Job Summary
The Appointment Coordinator is responsible for assisting Stevens Point Orthopedics in ensuring a welcoming, efficient, and seamless front desk operation within a patient-centered orthopedic practice. Key duties include managing phone calls, scheduling appointments, registering patients, verifying eligibility, maintaining documentation, and handling various administrative tasks. The individual is expected to uphold Stevens Point Orthopedics’ mission, policies, and initiatives while always prioritizing patient confidentiality.
Essential Job Functions

• Answer incoming calls courteously and efficiently, screening and transferring as needed.
• Record and relay messages promptly and accurately from patients, their families, physical therapists, and other providers, ensuring timely follow-up.
• Conduct reminder calls for upcoming appointments scheduled for the next day.
• Efficiently check in patients by verifying and updating their information, collecting co-payments, co-insurance, and outstanding balances, documenting payments, and issuing receipts.
• Schedule appointments for new and existing patients, consultations, diagnostic tests such as x-rays, and MRIs, and any other necessary procedures.
• Maintain cleanliness and organization of the lobby and reception area at the start of each shift.
• Foster a professional and welcoming environment for all patients and visitors.
• Adhere to confidentiality protocols and always ensure compliance with HIPAA regulations, promptly reporting any violations to the Privacy Officer.

• High school diploma or equivalent is required. Completion of a 2-year college degree or equivalent certification in medical office administration is preferred.
• Minimum of 2 years of experience working at a front desk position within a physician practice or equivalent experience and education.
• Significant experience using phones and medical practice management software in a medical office setting.

• Knowledge of medical office procedures and basic medical terminology.
• Basic clerical, computer, and office automation skills.
• Cheerful and pleasant communication style with excellent phone manners.
• Strong interpersonal skills and the ability to thrive in a team environment.
• Strong organization skills to manage multiple tasks effectively.
• Collaborative work habits and a cheerful demeanor when assisting patients, referring physicians, pharmacies, pharmacies, and all others.
• Ability to maintain confidentiality of all personnel, financial, clinical, and business practice information in accordance with office policies and relevant laws, rules and regulations