Economic Support Specialist

Posted: 11/07/2022

The Portage County Health & Human Services department is hiring a full-time Economic Support Specialist to join the team!

What are the primary job responsibilities?

Determination of initial and continued eligibility for Economic Support programs, which includes the following:

  • Provides information about public assistance programs and eligibility to applicants, recipients and the general public.
  • Conducts interactive interviews with applicants and recipients to determine initial and continued eligibility for public assistance programs.
  • Assesses financial need and issues appropriate level of benefits per individual program policy.
  • Provides information and referrals, when appropriate, for additional assistance with specific needs.
  • Monitors state systems for accuracy of calculations and determination decisions and makes necessary corrections when errors occur.
  • Processes changes to cases according to individual program policy.
  • Verifies and documents client information according to individual program policy.
  • Informs of and encourages FoodShare recipients to volunteer for the FoodShare Employment and Training Program and makes referrals for clients choosing to do so.
  • Uses a variety of local, state and federal computer systems, including CARES, CARES Worker Web, KIDS, ForwardHealth interChange, CSAW/CCPI, SAVES, AVS Integrimatch, and Electronic Case File.
  • Provides technical assistance, consultation, and collateral contact to other county agencies or human service agencies.
  • Investigates discrepant information in client circumstances discovered through data exchange sources available, including wage records, Unemployment Insurance data, Social Security data, prisoner data, and out-of-state EBT usage reports. Collects information necessary to resolve discrepancies, determines if benefit issuance errors have occurred, and makes referrals for benefit recovery when appropriate.
  • Refers cases for front end verification, fraud investigation, or legal disposition as necessary.
  • Identifies errors in benefit issuance and takes appropriate action to reconcile the errors per individual program policy.
  • Prepares responses to Division of Hearings and Appeals related to fair hearing requests, provides supporting documentation to Division of Hearings and Appeals and applicants/recipients, and represents agency at fair hearings.
  • Represents the agency in legal proceedings and gives necessary testimony.
  • Fields calls from applicants, recipients and the general public through the Consortium  Call Center and provides both general and case-specific information regarding public assistance benefits.
What are the minimum qualifications?
  • High school diploma or equivalency required.
  • Two years post- secondary education in related human services field preferred.
  • One year experiencing record keeping, documentation, reporting, or bookkeeping required.
  • Education or experience in operating a computer required.
  • Prior experience with benefits determination very helpful.

Portage County offers an AWESOME benefit package, which includes the following;

  • Vacation - available on day one!
  • Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan) 
    • Health insurance starting at $19.33 a paycheck!
  • Wellness incentive plan offered with health insurance enrollment!  Earn up to $600 per year!
  • Flexible spending account
  • Dental insurance
  • State of Wisconsin Retirement Plan - County contribution of 6.5%!
  • Paid holidays
  • Paid sick leave
  • Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
  • Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
  • EAP (Employee Assistance Plan) - paid by the County
  • 457(b) Deferred Compensation Plan

Portage County is an Affirmative Action/Equal Opportunity Employer