Customer Service Account Manager

Posted: 08/25/2023

Get ready to experience employee ownership with Worzalla! Sure, we offer competitive pay, and a comprehensive benefits package. But don't join our team solely for those reasons. Join our team to experience our unique employee ownership culture of great responsibility, great opportunity, and great reward as a Account Manager on our Customer Service team!


As a print solutions provider specializing in high profile and award winning books, Worzalla has crafted and printed quality books for more than a century.  And over the past few years, books sales have soared even higher as people have rediscovered a love for reading! 

To ensure our quality books make it into the hands of millions and millions of readers around the world, we are now hiring Customer Service Account Manager to join our customer service team.  As a Customer Service Account Manager, you will have responsibility of leading assigned publishers and internal team members through projects and providing extraordinary customer service. 

Continue reading to learn more about becoming an employee owner in a company that will invest in you and your future in a great manufacturing setting!


Your Responsibilities as a Customer Service Account Manager

  • Establish and foster a long-standing relationship with customer.
  • Deliver a consistent, exceptional customer experience every time.
  • Coordinate seamless and transparent execution from order acceptance through final product delivery to include file preparation, job planning, ticket writing, and shipping information for all assigned jobs.
  • Facilitate communication between customer, sales representatives, manufacturing department, and vendors to include responding to job fact sheets, plant inquiries, layout/template requests, material options, etc.
  • Develop and maintain knowledge on all aspects of company to ensure customer projects are accurately organized, planned, and communicated as well as proactively managed to avoid issues.
  • Provide timely updates to ensure customer changes are captured, communicated, invoiced, and collected. 
  • Understand and leverage company offerings and recommend solutions to achieve customer expectations.
  • Continually identify, develop, and implement improvements in work processes.
  • Consistently and effectively live Worzalla’s team culture by being goal-oriented, self-motivated, solution-focused, a positive leader, an amazing teacher, and an awesome team member.

Your Opportunities as a Customer Service Account Manager

  • Career advancement opportunities
  • Educational assistance
  • Idea implementation system for associates
  • Clean, safe, and ergonomic-focused work environment
  • Shareholder meetings to learn about the business and our results
  • Organized activities to support the community


Your Rewards as a Customer Service Account Manager

  • Competitive salary dependent upon qualifications and experience
  • Health insurance plans to meet your needs:
    • Option 1: $2,000 individual/$4,000 family deductible; 80% co-insurance; $85/month single, $141/month associate +1; $197/month family
    • Option 2: $4,000 individual/$8,000 family deductible; 100% co-insurance; $59/month single; $88/month associate + 1; $117/month family
  • 100% employer paid dental insurance for associate and their family
  • 100% employer paid vision insurance for associate and their family
  • Seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day
  • Paid time off (PTO)
  • 100% employer paid basic life insurance equal to 1x annual base earnings
  • 100% employer paid short-term disability
  • 100% employer paid long-term disability
  • Voluntary additional, spouse, and dependent life insurance
  • 401K with discretionary match
  • Funeral leave
  • Employee assistance program
  • Employee stock ownership plan: Designed to make each team member an employee owner by allocating shares to them. Upon retirement/separation from the Company, the shares are purchased back from the employee owner, who then receives payments in accordance with the ESOP.
  • Referral bonus program
  • Peer-to-peer recognition and reward
  • Fun events and celebrations throughout the year such as Worzallapalooza--a month long celebration of our employee owners that includes daily drawings for prizes ranging from $25 to $500 plus amazing grand prizes.
  • Annual wellness program with quarterly wellness campaigns. Great wellness incentives such as a Peloton, Bowflex weights, travel vouchers, and more!
  • And this is a big one--profit sharing bonus! When the company does well, so do you. 


Qualifications to become a Customer Service Account Manager with Worzalla

  • Associate’s degree in related field or equivalent experience required.
  • Minimum of two years of customer service experience or relevant experience in a manufacturing/print environment required.
  • Knowledge and understanding of print and binding processes beneficial.
  • Experience with Microsoft Word and Excel.
  • Ability and desire to think and act like an employee owner (see Your Responsibilities above)


Next Steps

  • If you're ready for the responsibilities, opportunities, and rewards that come with employee ownership, we want to talk with you!
  • Click the Apply button to submit your application for consideration.
  • Watch your email for additional communication.

*Note: Continuous recruitment with first review of completed applications starting September 6, 2023.  Applications received on or after September 6, 2023 may be considered in a secondary pool.  


About Worzalla

Worzalla is among America’s most respected book manufacturing companies, with a wonderful 125+ year history. Each and every day we have the opportunity to work with the most distinguished book publishers in the world. Our goal is to have a positive impact in carrying out our mission and never lose sight of our responsibility. We maintain our customer focus and our passion for making physical books a reality. We believe in the importance of literacy, education and the spread of knowledge. We recognize the power of ideas and the value of creativity.

At Worzalla, it really does start with our people. That's another great part of working with Worzalla--you will work with great people. Our team members are a big part of our product. Their work ethic. Their commitment. Their talent. They are why our customers love us. 


Equal Opportunity Employer

It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.


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