2016 Business X-Change - 9/14

Description

BUSINESS X-CHANGE – September 14, 2016
 
Business X-Change meets regularly throughout the year at the Portage County Business Council office. A roundtable series of meetings that allows business owners and their employees the opportunity to discuss pertinent topics, learn from local industry leaders and, most importantly, learn from each other. 
 
There is no cost to attend and a continental breakfast is included.
 
7:30-8:30 am in the Portage County Business Council Foundation Room


Topic: "Customer Retention - A Human Approach" 
 
Presented by:
                        
Deborah Adams, Founder & CEO of The Wellness Spa                 


About the Program: Large companies to small business owners spend a fortune each year attracting their customers; tempting them to try their product, service or join their customer base. Once you get them in the door, what are you doing to keep them coming back for more? Deborah has worked with customers for over 35 years, 22 of those years building her own reputable business to over 60,000 customers. At this X-Change, she will share her most valuable and effective tools to keep customers returning, but more importantly, for those same customers to bring even more customers back with them. Grow your brand and expand your customers while lowering marketing expenses and building profit. 

Key Points that our Audience will Learn:

• Above and Beyond: Going beyond good and great.
• Mom's The Word: Tune into the art of listening to build trust, learn compassion and earn your customers continued business.
• Four Ways System™ to customer relationship: Understanding your customer's preferred "way of behaving" to communicate and relate more effectively with each customer specifically.
• PS not BS: No customer wants to walk away from any purchase, service or business deal feeling like a victim of a BS artist. Learn the art of PS-ing for true results.
• Touch it up: Walls aren't the only thing needing a touch up, discover the secret weapon to customers continued patronage.
• Get to the Core: Bring the right employees into your business to keep customers coming back by learning effective hiring techniques.

About our Speaker: Deborah Adams is a Thought Leader and Wellness Expert. She is Founder and CEO of The Wellness Spa, Inc. in Stevens Point, WI since 1994 and co-owner of Wisconsin's first Halotherapy center, the Qi Garden Salt Spa since 2014. Deborah was an AMTA massage therapist for 25 years and is currently certified in Tai Chi & Qigong, Therapeutic Lifestyle Change, and Human Performance. She offers lectures, training, and retreats in stress management, empowerment, self-care, and customer retention.

For more information on Deborah Adams visit DeborahAdams.net or WellnessSpaResort.com.


What is Business X-Change? A roundtable presentation which allows business owners and their employees the opportunity to discuss pertinent topics, learn from local industry leaders and, most importantly, learn from each other.  Business X-Change meets regularly throughout the year from 7:30 - 8:30am at the Portage County Business Council office. 
 
 
Special THANK YOU to The Wellness Spa for their sponsorship of this program.