Position Summary
Transform lives by delivering exceptional start-to-finish one-stop customer service for the Student Services and Information Center.
Part-time position working 20 hours per week. Anticipated hours are Monday-Thursday 3:00pm-7:00pm and Friday 12:30pm-4:30pm. Hours are subject to variation based on College needs.
Duties & Responsibilities
Ensure high quality first impression for and provide exceptional service to Mid-State Technical College students, campus guests, and employees within the Student Services and Information Center by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment.
Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed.
Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions.
Provide support in the areas of registration, admissions, advising/counseling, outreach and enrollment services to include appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating work requests.
Utilize software applications including customer relationship management system, student information system, and learning management system.
Collect tuition and fees and assist with setting up payment plans.
Perform data entry to support enrollment functions.
Provide support to Student Services, which may include assisting with registration and advising; entering inquiries into the customer relationship manager (CRM) system; assisting students with completing and processing applications; completing book order transactions; assisting with on-campus events; communicating with students; processing requests for transcripts; and scheduling appointments.
Handle sensitive information in accordance with applicable guidelines and regulations.
Complete bookstore transactions as necessary.
Other duties as assigned.
Qualifications
Associate degree in related field required. Equivalent combination of education and occupational experience will be considered in lieu of associate degree.
Minimum of one year of prior office experience in a setting which utilized current office technology required.
Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, and Outlook.
Must possess excellent organizational, interpersonal, and communication skills.
Must possess ability to:
- Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
- Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.
- Effectively manage time and resources to ensure that work is completed efficiently.
- Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g. people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
- Demonstrate a positive attitude and approach toward work.
Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.
Compensation & Benefits
Compensation is dependent upon experience and qualifications.
Benefits include paid time off and holidays; employee assistance program; educational assistance; and employee wellness program.
