Position: Customer Success Representative
Location: Stevens Point, WI - Corporate Office
*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided.
Starting Salary: $42,824.35 - $47,106.79 (salary commensurate with experience)
Start Date: June 3, 2024
Do you want to make a difference in K-12 education?
At Skyward we build software solutions for K-12 schools, so every day you are getting to help students, teachers, and school administrators succeed. You can't say that about every career!
Skyward is currently seeking Customer Success Representatives to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.
What you will do:
- Serve as the front line in our mission to provide the best possible experience for our customers.
- Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
- Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
- Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
- Design and formulate appropriate solutions, direct system set-up, and recommend procedures.
What it takes:
- Must have a strong work ethic.
- Ability to work both in team and solo environments.
- Dependable with strong organizational skills.
- Proficient in Microsoft Office
- A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.
What the future holds:
Skyward is committed to the continued growth of our employees and provides in-depth training and the opportunity for career advancement based on increased knowledge, skills, and abilities.
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