Position: Technical Writer
Location: Corporate Office, Stevens Point, WI???
*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided.
Starting Salary: $22.11 - $24.32 (wage commensurate with experience)
The software Technical Writer is responsible for creating and maintaining clear, accurate, and user-friendly documentation related to Skyward data systems, software functionality, and operational processes. This content is integrated into the content management system and serves as a key resource for end users (customers), Skyward support staff, and training teams.
Documentation is developed collaboratively with product owners, scrum development teams, training personnel, customer service representatives, and end users to ensure accuracy and relevance.
The writer researches, authors, and updates content in alignment with departmental standards and guidelines. Additionally, they may provide feedback on software usability to enhance the overall user experience.
Key attributes of a Technical Writer include:???
- Excellent writing skills, with knowledge of and adherence to standard software document styles???
- Understands the Darwin Information Typing Architecture (DITA) and the corporate information model for developing content and uses that understanding to produce effective user-centered content???
- Appropriate interpersonal skills to be able to work well within a team environment???
- Accuracy in work habits and data entry???
- Verbal communication skills to express issues related to completion of project???
- Demonstrated skills in learning information and procedures quickly???
?Essential Responsibilities:
- Develops knowledge of Skyward software functionality???
- Writes content pieces on software functionality and usage, applying appropriate style and DITA standards???
- Participates in Content and eLearning team backlog development and refining, as well as project time estimates???
- Meets team timelines for development of written content???
- Immediate supervisor may assign other short-term duties and responsibilities???
For the full job description, click below:
Technical Writer Job Description
Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You'll learn more about our culture, expectations, and even the day-to-day mission of the department you're applying for.
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